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How we process donations is changing on Feb. 22

Starting Feb. 22, volunteers should send donations to a new address for processing. 

Starting Monday, February 22, all donations should be sent to a new address for processing, rather than to the Shared Services Business Center (SSBC) in Oklahoma City. The new address is:  

Merkle Response Management Group 
Attention: Mail Processing 
100 Jamison Court 
Hagerstown, MD 21740 

The change applies to all donations mailed in with a managed opportunity pay slip or a Society Donations Batching (SDB) batch header.

The impact will be minimal for most volunteers. Volunteers who process donations are asked to essentially follow the same procedures as before, and now send batched checks, credit card forms, and cash deposit slips to the new location.

Action for volunteers: Discard any pre-printed UPS labels that include the old Oklahoma City address. Volunteers who work with a staff partner are asked to connect with that staff partner to request new labels. Volunteers who work on DIY Relay For Life events are asked to visit the Donation Processing Supply Request form to order new labels.

Mail inadvertently sent to the old address will be forwarded to the correct address. 

For questions about the changes to event mail donations processing, contact your staff partner or the DIY Relay team at

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